Frequently Asked Questions
Welcome to the Frequently Asked Questions page
Submit an inquiry here, for general questions, comments, concerns, or suggestions. Someone will contact you in the order that your request was received (i.e. as soon as possible), but please allow up to 3 business days for a response.
Become a FEATURED Author
We are not currently accepting manuscript submissions,
Media Inquiries & Review Copy Requests
Submit an inquiry here. Someone will contact you in the order that your request was received (i.e. as soon as possible), but please allow up to 3 business days for a response.
We will contact you via phone or email regarding payment status, however we reserve the right to cancel or hold on any transaction without further notice. Common reasons for hold or cancellation are:
- unvalidated billing and shipping addresses
- unvalidated payment could in preparation for shipment
For more information about the status of an order, please send an email (including your order number) requesting a status update to firstname.lastname@example.org
Once orders are placed customers don't have the ability to cancel orders. If you are unhappy with your order, please email email@example.com with your order number (this is emailed to you after every purchase) as soon as possible. If you do not have your order number, please let us know the method of payment, title of the book, the name of the author, and your complete shipping address for the order.
Please allow up to 7-14 days for domestic delivery on most orders. This time includes production and shipping time.
Real-time order tracking is provided after checkout and updated periodically via email correspondence.
The only shipping options available are the options shown at checkout. Please allow up to 7-14 days to receive your items.
NOTE: Shipping costs CAN be consolidated into one charge, depending on the items in your cart. So even if your order shipments are split, there will only be one shipping charge at checkout per order.
Its possible and depends on the items selected in your shopping cart.
NOTE: shipping costs are consolidated into one charge so even if there are multiple shipment dates, there will only be one shipping charge at checkout per order.
Navigate to any autographed book in the online store (example). The shipping instructions will be included in the product description.
On top of tax exemption we offer specialized services for Non-Profits. Send us an email to firstname.lastname@example.org with your contact information and Determination Letter from the IRS for verification.
For your privacy, obscure sensitive parts of the document except for the EIN and the part which indicates your tax-exempt status.
These services are associated with Do It For Me, Please!: A Book For For Parents Because Baby Knows Best. If you are a non-profit organization, business, club, school, or team, etc, please email email@example.com for more details.
Be sure to include the word "bulk pricing", "cobranding", or "fundraising" in the subject and body of the email.
Sore Thumb Publishing sells digital content through our website; however, at the moment, EPUB is unavailable.
Currently we have advertising opportunities for verified Non-profit organizations. Send an inquiry to firstname.lastname@example.org
Be sure to include the word "advertising" in the subject and body of the email.